Keep routine dental enquiries moving—even when the desk is busy.
Tectine Pulse is AI-supported enquiry handling for approved routine questions, context capture and human handoff. It supports your team; it does not replace clinical judgement.
A helpful first response with a visible next step.
Prospective patients often make contact after hours or while reception is helping someone else. Pulse can acknowledge the enquiry, collect agreed details and route it into your workflow.
Its boundaries, language, escalation rules and integrations are agreed with your practice during setup.
Designed for operational consistency.
Routine questions
Respond from practice-approved information about services, hours, locations and next steps.
Enquiry capture
Collect treatment interest and preferred contact details with appropriate privacy wording.
Human handoff
Route clinical, sensitive, urgent or complex questions to the right person.
Follow-up prompts
Keep the agreed next action visible so an enquiry is less likely to be forgotten.
Conversation context
Pass useful, approved context to the team instead of making the patient repeat everything.
Reporting signals
Review volumes, common questions and workflow bottlenecks without treating AI output as clinical evidence.
What Pulse must not do.
Pulse is not a dentist, triage service or emergency channel. It must not diagnose, recommend treatment, determine suitability or make promises about outcomes.
- Escalate clinical and urgent questions to people
- Use practice-approved knowledge and wording
- Minimise data collected to what the workflow needs
- Maintain a clear route to human support
Configured around your practice.
01 / Map
Agree enquiry types, channels, responsibilities and escalation boundaries.
02 / Approve
Review knowledge, language, privacy notices and the human handoff.
03 / Improve
Monitor routine conversations and refine approved responses and routing.
Important questions answered.
Does Pulse give clinical advice?
No. It is designed for routine enquiry support and human handoff, not diagnosis, triage or treatment advice.
Can it book appointments?
Capabilities depend on the systems and scope agreed during setup. We do not assume diary access or integration.
Does it replace reception?
No. It supports availability and consistency while people remain responsible for patient care and sensitive conversations.
What data does it collect?
Only the minimum agreed for the enquiry workflow. Data handling, processors and retention must be documented for each implementation.
Find the next constraint in your patient journey.
Get a practical, no-cost review of your visibility, treatment pages and enquiry follow-up. Scope and fees are discussed on the call.
